Returns & Exchanges
Inkory keeps returns and exchanges clear, practical, and customer-focused. Eligible orders can be returned or exchanged within 30 days, with 24/7 support available whenever you need help reviewing your order, preparing your item, or understanding the next step.
A clear return path designed to reduce uncertainty after purchase.
We want every Inkory order to feel dependable from checkout to after-sale support. If your item is eligible and your request is made within the return window, our team will guide you through the correct return or exchange process.
Eligible products may be returned or exchanged within 30 days, with free returns and exchanges supported for qualifying orders.
30-day request period.
Return or exchange requests should be made within 30 days of delivery. Requests made after this period may not qualify unless required by applicable consumer protection rules.
Keep items clean and complete.
Returned items should be unused, clean, complete, and sent back with original packaging, included accessories, manuals, labels, and any protective materials whenever available.
Order details are required.
Please keep your order number, delivery confirmation, and the email address used at checkout. These details help our support team verify your order and provide accurate instructions.
Some cases need review first.
Items that are used, damaged after delivery, missing components, or returned without approval may be delayed, declined, or handled with a different resolution after inspection.
Follow a simple step-by-step return or exchange process.
Contact Inkory Support.
Reach out with your order number, the item you want to return or exchange, and a brief reason for the request. For damaged, incorrect, or defective items, include clear photos if possible.
Wait for return instructions.
Our team will review the request and provide the correct next steps. Please do not ship an item back before receiving return authorization and instructions from Inkory.
Pack the item securely.
Place the item, accessories, and original packaging materials into a secure shipping box. Make sure the package is protected so it can arrive safely for review.
Inspection and resolution.
Once the return is received and inspected, we will confirm the next step. Approved refunds are returned to the original payment method, while approved exchanges are prepared according to item availability.
Prepare your package carefully for faster handling.
A well-prepared return helps our team inspect the item more efficiently and provide a smoother resolution. Use the steps below before sending your item back.
Use protective materials.
Place the item in its original packaging when possible. Add protective materials to reduce movement inside the package.
Include all components.
Return all included accessories, inserts, manuals, labels, and parts that arrived with the original order.
Add clear order reference.
Keep your order number and support confirmation available so the return can be matched to your request.
Avoid extra handling.
Keep the item clean and unused after deciding to return it. Extra wear may affect eligibility after inspection.
Returns and exchanges, answered clearly.
Are returns and exchanges free?
Inkory supports free returns and exchanges within 30 days for eligible orders. Please contact support first so we can confirm eligibility and provide the correct instructions.
When does the 30-day period begin?
The 30-day period begins from the delivery date shown by the carrier or order tracking information.
Can I exchange an item instead of getting a refund?
Yes, eligible items may be exchanged within the return window. Exchanges depend on product availability at the time your request is processed.
How long does refund processing take?
Once your return is received and inspected, approved refunds are issued to the original payment method. The exact posting time may vary depending on your bank, card provider, or payment service.
What should I do if my item arrived damaged or incorrect?
Contact Inkory Support as soon as possible with your order number and clear photos of the issue. Our team will review the case and provide the best available resolution.
Can I send an item back without contacting support?
No. Please contact Inkory Support before sending any item back. Returns without prior authorization may be delayed, refused, or handled outside the standard return process.
Our support team is available whenever you need guidance.
If you are unsure whether your order qualifies for a return or exchange, contact Inkory Support before taking the next step. We are here to help you understand the policy, confirm your order details, and guide you through the correct process.